* 12 Months
** 12 000 km
*** 24 Months 100%
It is our intent to repair under warranty, without charge, anything that goes wrong during the warranty period that is the fault of the manufacturer. This includes replacing service supplies, such as oils, coolant, and refrigerant, when needed in making these repairs.
Please note the distinction between “defects” and “damage” as used in the warranty: Defects are covered because manufacturing is responsible; on the other hand, we have no control over damage caused by such things as collision, misuse, and lack of maintenance which occur after the vehicle is delivered to you. Therefore, damage for any reason which occurs after the vehicle is delivered to you is not covered under the warranty.
Maintenance services are also excluded from the warranty because it is the owner's responsibility to maintain their own vehicle in accordance with the maintenance schedule.
The term “adjustments” as used in the warranty refers to minor repair not usually associated with the replacement of parts. Any adjustment (necessary to correct a manufacturing defect) is covered during the WARRANTY PERIOD.
Maintenance and Repairs
Maintenance and repairs can be performed by a qualified dealer service center outlet or GM authorized Cadillac dealer. To avail the benefits of free maintenance, please visit GM authorized Cadillac dealer. Warranty repairs must be performed by a GM authorized Cadillac dealer. Receipts proving proper performance of GM scheduled maintenance as per specified intervals should be retained in the event questions arise concerning maintenance. These receipts should be transferred to each subsequent owner of this vehicle. GM authorized Cadillac dealers reserve the right to deny warranty coverage if the vehicle has not been properly maintained as per GM schedule and specified intervals. It is recommended to have all scheduled services performed by a GM authorized Cadillac dealer to avail the benefits of free maintenance (if applicable).
Sheet Metal, Paint, and Other Appearance Items
Defects or damage to sheet metal, paint, trim, or other appearance items may occur at the factory during assembly or while the vehicle is being shipped to the dealer. Normally, any factory defect or damage is detected and corrected at the factory during the inspection process. In addition, dealers are obligated to inspect each vehicle before delivery. They repair any uncorrected factory defects or damage and any transit damage which they detect before the vehicle is delivered to you.
Sheet metal, paint, or appearance defects still present at the time the vehicle is delivered to you are covered by the warranty. However, for your protection, we suggest that if you do find any such defects, you advise your dealer without delay, as normal deterioration due to use and exposure is not covered by the warranty.
Surface rusts are not covered under warranty. In order to help protect your vehicle against corrosion, it is important that you maintain your vehicle regularly with the following suggestions. . Wash regularly with cold, clean water and a mild vehicle wash soap . If insects, tar or other similar deposits have accumulated on your vehicle, wash it as soon as possible .
Wash your vehicle in the shade Under certain conditions, special care should be taken to protect your vehicle against corrosion. .
While any Cadillac dealer authorized to sell your make of vehicle will perform warranty service, we recommend that you return to the dealer who sold you your vehicle because of their continued and personal interest in you. If you are touring or on the move, visit any GM authorized Cadillac dealer to service your make of vehicle for warranty related service. In the event your vehicle breaks down due to the failure of a warranted part, contact the nearest GM authorized Cadillac dealer.
Warranty Repair Record
For your records, the servicing dealer may provide a copy of the warranty repair record.
Touring Owner Service — Foreign Countries
If you are touring in a foreign country (countries other than Middle East region), and repairs are needed, it is suggested you make your vehicle available to a GM authorized Cadillac dealer, preferably one that handles your GM make. For any reimbursement consideration, upon your return home, you should provide your dealer with a statement of circumstances, the original repair order, and any “paid” receipt indicating the work performed and parts replaced.
Please note: repairs made necessary by the use of improper or contaminated fuels are not covered under the warranty. See the owner's manual for additional information on fuel requirements when operating in foreign countries.
After Warranty Repairs
If you have a problem with your vehicle after warranty coverage has expired, we urge you to continue to return to your GM authorized Cadillac dealer for routine maintenance, problem diagnosis, and repairs. GM authorized Cadillac dealers know your vehicle best and are interested in your continued satisfaction.
General Motors Overseas Distribution LLC and its dealers reserve the right to make changes in vehicles built and/or sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold by them.
This is the only expressed warranty applicable to General Motors vehicles and neither distributors, dealers, nor the General Motors Overseas Distribution LLC authorize any person to create for them any other obligation or liability in connection with these vehicles. Any implied warranty of merchantability or fitness for a particular purpose applicable to this vehicle is limited in duration to the duration of this written warranty. General Motors Overseas Distribution LLC shall not be liable for incidental or consequential damages resulting from breach of this written warranty or any implied warranty.
Your satisfaction and goodwill are important to your dealer and to General Motors Overseas Distribution LLC. Normally, any problems with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your problem or request has not been resolved to your satisfaction, the following steps should be taken:
DISCUSS YOUR PROBLEM WITH A MEMBER OF THE DEALER MANAGEMENT TEAM.
Complaints can often be resolved at that level. If the problem has already been reviewed with the Sales or Service Manager, contact the owner or the General Manager.
IF YOUR PROBLEM CAN'T BE RESOLVED BY THE DEALER MANAGEMENT TEAM, CONTACT:
Customer Communications Center
P.O. Box 9233
Kuwait, Lebanon and Yemen: +20(2) 3827-2817 and +20(2)2160-0508
Iraq: +202 21601888
Fax: +202 3 8278691
The centers are in operation Dubai time from 8:00 am to 8:00 pm on Saturday – Thursday, and closed on Friday. The details of your problem or request will be noted and relayed to the appropriate General Motors departments for prompt action. You should be prepared to provide the following information:
When contacting the Customer Communication Center, please bear in mind that your problem will likely be resolved at the dealer's location, using the dealer's facilities, equipment, and personnel. That is why we suggest you follow the above steps in sequence when you have a problem or request.
GM ROADSIDE ASSISTANCE
This section explains all the benefits you are entitled to through GM's Roadside Assistance Plan, which is valid during the warranty period of your vehicle. This plan is designed to help you have immediate access to minor repairs or towing for emergency situations.
(Conditions apply. Please refer to the following page for further details including costs to be borne by the customer.)
GM ROADSIDE ASSISTANCE CHECKLIST
In the event of an emergency, whether it be mechanical failure or accident, follow these simple guidelines:
GM Roadside Assistance telephone numbers for each country is listed below. The telephone numbers are also listed on the GM Roadside Assistance sticker affixed in your vehicle. You can reach us 24 hours a day, 365 days a year.
GM Roadside Assistance Telephone numbers:
KSA STC: 800897 3779
KSA Mobility: 800850 0006
KSA Zain: 800850 0006
Qatar: 00800 97318
Oman: 2479 9199
Jordan: 06 585 1645
Jordan: 96265626999 (International)
Jordan: 96265008145 (International)
Kuwait: 225 83611
Lebanon: 01 613 334
Yemen: +9731757077 (International)
In the event of an accident, GM Roadside Assistance will offer to transfer the driver and passengers to a place offering reasonable alternative transportation and/or accommodation. However, the owner is responsible for the actual transportation, towing, and other related costs towards the incident vehicle.
This GM Roadside Assistance Plan only covers the GCC, Lebanon, Jordan, or Yemen. If the breakdown occurs outside your country of residence and outside GCC, Lebanon, Jordan, or Yemen, the owner is responsible to proceed with towing the vehicle (at his own costs as to the actual towing, transportation of the vehicle, and other related costs) inside any of the above-stated covered countries, where GM Roadside Assistance coverage is effective, and in accordance to the GM Roadside Assistance provisions
IMPORTANT DEFINITIONS VEHICLE:
Vehicle means as designated in the policy, provided that:
1. The vehicle is not used for public transport of persons or merchandise for hire with or without driver.
2. Does not exceed 3,500 kilograms in weight.
Includes electrical failure, mechanical failure, flat tire not caused by accident, running out of fuel, being immobilized in the sand.
Road traffic accident or loss, damage or destruction by fire or theft, causing the vehicle to be immobilized.
USUAL COUNTRY OF RESIDENCE:
The home or residence of the owner in the usual country of residence but within the GCC, Lebanon, Jordan, or Yemen.