cadillac warranty | Beirut, Lebannon | IMPEX
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​CADILLAC WARRANTY

  • The General Motors Overseas Distribution LLC authorized dealer, as seller, warrants each new passenger car or light duty truck and chassis, hereafter called “vehicle.”
  • The warranty covers repairs to correct any malfunction occurring during the warranty period resulting from defects in material or workmanship. Any required adjustments will be made during the warranty period. New or remanufactured parts will be used.
  • The warranty period for all coverages begins on the date the vehicle is first delivered or put in use (as shown on the inside cover of this booklet). It ends at the expiration of the coverage as shown below.
  • The warranty coverage on model year 2017* Cadillac vehicles is 4 years/ 100 000 km*, whichever occurs first.
  • *Terms and Conditions apply . In order to ensure safe operation of the vehicle, each vehicle is tested at GM manufacturing facility as well as Dealer facility prior to customer sale/delivery. Hence, it is normal to have vehicle odometer with few kilometers (mileage) prior to customer sale/delivery. The effective vehicle warranty limit (in Kilometers) of your vehicle will be extended in line with this mileage.
  • To obtain warranty repairs, take the vehicle to an authorized Cadillac dealer within the warranty period and request the needed repairs or adjustments. A reasonable time must be allowed for the dealer to perform necessary repairs.
  • Warranty repairs and adjustments (parts and/or labor) will be made at no charge.
  • This warranty is for General Motors Cadillac vehicles registered and normally operated within the Middle East region, provided that the warranty is issued by an authorized General Motors Middle East Cadillac dealer.
  • Middle East Region (for the purpose of GM Warranty Coverage):
  • All member countries of the GCC, Lebanon, Jordan, Yemen and Iraq.

​CURRENT MAINTENANCE PARTS/SERVICE

  • Brake Pads/Linings
  • Clutch Linings
  • Spark Plugs
  • Light Bulbs (All kinds of bulbs - normal and xenon)
  • Engine Belts
  • Wiper Blades
  • Engine Oil Filter
  • Fluids and Lubricants
  • Engine Air Cleaner/Filter
  • Passenger Compartment Air Filter
  • Audio Systems Cleaning
  • Limited Slip Rear Axle Service
  • Shock Absorbers
  • Remote Keyless Entry Battery*
  • Wheel Alignment/Balance**
  • Vehicle Battery***

CADILLAC VEHICLES

Limited Warranties:

* 12 Months

** 12 000 km

*** 24 Months 100%

THINGS TO KNOW ABOUT THE NEW VEHICLE LIMITED WARRANTY

General

It is our intent to repair under warranty, without charge, anything that goes wrong during the warranty period that is the fault of the manufacturer. This includes replacing service supplies, such as oils, coolant, and refrigerant, when needed in making these repairs.

Please note the distinction between “defects” and “damage” as used in the warranty: Defects are covered because manufacturing is responsible; on the other hand, we have no control over damage caused by such things as collision, misuse, and lack of maintenance which occur after the vehicle is delivered to you. Therefore, damage for any reason which occurs after the vehicle is delivered to you is not covered under the warranty.

Maintenance services are also excluded from the warranty because it is the owner's responsibility to maintain their own vehicle in accordance with the maintenance schedule.

Adjustments

The term “adjustments” as used in the warranty refers to minor repair not usually associated with the replacement of parts. Any adjustment (necessary to correct a manufacturing defect) is covered during the WARRANTY PERIOD.

Maintenance and Repairs

Maintenance and repairs can be performed by a qualified dealer service center outlet or GM authorized Cadillac dealer. To avail the benefits of free maintenance, please visit GM authorized Cadillac dealer. Warranty repairs must be performed by a GM authorized Cadillac dealer. Receipts proving proper performance of GM scheduled maintenance as per specified intervals should be retained in the event questions arise concerning maintenance. These receipts should be transferred to each subsequent owner of this vehicle. GM authorized Cadillac dealers reserve the right to deny warranty coverage if the vehicle has not been properly maintained as per GM schedule and specified intervals. It is recommended to have all scheduled services performed by a GM authorized Cadillac dealer to avail the benefits of free maintenance (if applicable).

Sheet Metal, Paint, and Other Appearance Items

Defects or damage to sheet metal, paint, trim, or other appearance items may occur at the factory during assembly or while the vehicle is being shipped to the dealer. Normally, any factory defect or damage is detected and corrected at the factory during the inspection process. In addition, dealers are obligated to inspect each vehicle before delivery. They repair any uncorrected factory defects or damage and any transit damage which they detect before the vehicle is delivered to you.

Sheet metal, paint, or appearance defects still present at the time the vehicle is delivered to you are covered by the warranty. However, for your protection, we suggest that if you do find any such defects, you advise your dealer without delay, as  normal deterioration due to use and exposure is not covered by the warranty.

Surface rusts are not covered under warranty. In order to help protect your vehicle against corrosion, it is important that you maintain your vehicle regularly with the following suggestions. . Wash regularly with cold, clean water and a mild vehicle wash soap . If insects, tar or other similar deposits have accumulated on your vehicle, wash it as soon as possible .

Wash your vehicle in the shade Under certain conditions, special care should be taken to protect your vehicle against corrosion. .

  • If you drive the vehicle on or near areas of salt content (sea/ sea shore, etc.), or areas of severe dust, hose off the under carriage with low pressure water rinsing at least once a month. .
  • It is important that the drain holes in the lower edges of the doors (if available) and rocker panels be kept clear.
  • If you detect any stone chip or scratches in paint, touch them up immediately. .
  • If you are driving in gravel road or swamp areas consider installing mud or stone shields behind each wheel.
  • If you carry special cargo, such as chemicals, fertilizers, de-icers salt, etc., be sure that such materials are well packaged and sealed.
  • If your vehicle is damaged due to accident or similar cause which destroys the paint and protective coating, have your vehicle repaired as soon as possible. The cost of such repair is the responsibility of the owner.

Warranty Service

While any Cadillac dealer authorized to sell your make of vehicle will perform warranty service, we recommend that you return to the dealer who sold you your vehicle because of their continued and personal interest in you. If you are touring or on the move, visit any GM authorized Cadillac dealer to service your make of vehicle for warranty related service. In the event your vehicle breaks down due to the failure of a warranted part, contact the nearest GM authorized Cadillac dealer.

Warranty Repair Record

For your records, the servicing dealer may provide a copy of the warranty repair record.

Touring Owner Service — Foreign Countries

If you are touring in a foreign country (countries other than Middle East region), and repairs are needed, it is suggested you make your vehicle available to a GM authorized Cadillac dealer, preferably one that handles your GM make. For any reimbursement consideration, upon your return home, you should provide your dealer with a statement of circumstances, the original repair order, and any “paid” receipt indicating the work performed and parts replaced.

Please note: repairs made necessary by the use of improper or contaminated fuels are not covered under the warranty. See the owner's manual for additional information on fuel requirements when operating in foreign countries.

After Warranty Repairs

If you have a problem with your vehicle after warranty coverage has expired, we urge you to continue to return to your GM authorized Cadillac dealer for routine maintenance, problem diagnosis, and repairs. GM authorized Cadillac dealers know your vehicle best and are interested in your continued satisfaction.

Production Changes

General Motors Overseas Distribution LLC and its dealers reserve the right to make changes in vehicles built and/or sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold by them.

CADILLAC FREE MAINTENANCE

  • The Cadillac Scheduled Free Maintenance Program covers recommended GM services required to maintain your vehicle to the utmost performance (according to the maintenance schedule indicated in the owner manual) during the Scheduled free Maintenance period.
  • The Cadillac Scheduled Free Maintenance Program period will begin on the date the vehicle is first delivered or put in use (as shown on the inside cover of this booklet). It ends at the expiration of the coverage as mentioned below.
  • The Cadillac Free Scheduled Maintenance Program is not part of the warranty, but is offered concurrently with the warranty up to 4 years/100,000 km (whichever comes first).
  • To obtain the required maintenance and service, take the vehicle to your GM authorized Cadillac dealer when suggested by the maintenance schedule indicated in the owner manual. Only mentioned maintenance will be made for free.
  • This Free Scheduled Maintenance is for Cadillac vehicles registered and normally operated in the country in which this program is issued by GM authorized Cadillac dealer.

MAINTENANCE PARTS WHICH ARE COVERED UNDER CADILLAC FREE MAINTENANCE:

  • Engine oil filter
  • Fluids and lubricants
  • Transmission filter (if applicable)
  • Tire rotation and balancing (rotate only if recommended as per maintenance schedule)
  • Passenger compartment air filter
  • Engine air cleaner/filter

WHAT IS NOT COVERED

  • The provisions of this warranty shall not apply to maintenance service and most maintenance parts. See maintenance parts listed in the scheduled maintenance section of this booklet. For further information on maintenance parts warranty, please contact your GM authorized Cadillac dealer.
  • Failures due to lack of proper maintenance as described in the maintenance schedule; failure to follow maintenance schedule intervals; failure to use fuel, oil, and lubricants recommended in the owner's manual. Proof of performing maintenance according to owner's manual is your responsibility. Keep all receipts and make them available if questions arise concerning maintenance. It is recommended to have all scheduled services performed by a GM authorized Cadillac dealer to avail the benefits of free maintenance (if applicable).
  • Tires are only warranted by the tire manufacturer. Contact your authorized Cadillac dealer for details.
  • Accidents or damage caused by collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle; misuse of the vehicle such as driving over curbs, overloading, racing, or other competition; modifications/alterations to the vehicle. In addition, coverages do not apply if the odometer has stopped or been altered. Proper use is described in the owner's manual
  • Any damage/failure of a component that can be attributed to the use of any non-GM parts/ accessories or parts/accessories not approved by GM modifications/alterations, including any performance enhancing software or hardware, is not covered by warranty. General Motors reserves the right to revoke the warranty coverage if it is observed/ reported that the vehicle has been subject to any of the conditions above.
  • Poor fuel quality or incorrect fuel may cause driveability problems such as hesitation, lack of power, stall, or no start. It may also render gauges inoperable or degrade functionality for components such as spark plugs, oxygen sensors, and the catalytic converter. Damage from poor fuel quality, water contamination, incorrect diesel fuel or gasoline will not be covered. Please refer to your Owner Manual under "Fuel" , for additional recommendations.
  • Damage caused by airborne fallout (chemicals, tree sap, etc.), stones, hail, earthquake, water or flood, windstorm, lightning, sand blasting, etc.
  • Appearance items like trims, body molds, chrome finishers, rubber linings , weatherstrips, headlamp/tail lamp surfaces, etc. which are bound to deterioration due to usage, aging, exposure, usage of chemical cleansing agents, etc.
  • Normal noise, vibration, wear, tear, discoloration, fading, deformation or blur.
  • Cleaning and polishing, lubricating (including suspension lubrication), replacing all consumable parts like filters, spark plugs, bulbs, belts, worn brake and clutch linings, refinishing or replacement of brake rotors, etc. and performing other normal maintenance services all vehicles require including operations like, but not limited to, door adjustments, wheel alignment and balancing, tire rotation, cleaning of fuel systems, etc. See maintenance schedule and owner's manual for full details.
  • This warranty does not cover any economic loss including (without limitation) payment for the loss of time or pay, inconvenience, loss of vehicle use, vehicle rental expense, lodging bills, food, other travel costs, storage charges, and other incidental or consequential loss or damage.

This is the only expressed warranty applicable to General Motors vehicles and neither distributors, dealers, nor the General Motors Overseas Distribution LLC authorize any person to create for them any other obligation or liability in connection with these vehicles. Any implied warranty of merchantability or fitness for a particular purpose applicable to this vehicle is limited in duration to the duration of this written warranty. General Motors Overseas Distribution LLC shall not be liable for incidental or consequential damages resulting from breach of this written warranty or any implied warranty.

​OWNER ASSISTANCE​

TWO-STEP SATISFACTION PROCEDURE

Your satisfaction and goodwill are important to your dealer and to General Motors Overseas Distribution LLC. Normally, any problems with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your problem or request has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE

DISCUSS YOUR PROBLEM WITH A MEMBER OF THE DEALER MANAGEMENT TEAM.

Complaints can often be resolved at that level. If the problem has already been reviewed with the Sales or Service Manager, contact the owner or the General Manager.

STEP TWO

IF YOUR PROBLEM CAN'T BE RESOLVED BY THE DEALER MANAGEMENT TEAM, CONTACT:

Customer Communications Center

P.O. Box 9233

Dubai

Telephone:

KSA: 8008200048

UAE: 80002000257

Qatar: 8000163

Oman: 80077607

Jordan: 080022482

Bahrain: 80004434

Kuwait, Lebanon and Yemen: +20(2) 3827-2817 and +20(2)2160-0508

Iraq: +202 21601888

Fax: +202 3 8278691

Email: customerservice@cadillacarabia.com

The centers are in operation Dubai time from 8:00 am to 8:00 pm on Saturday – Thursday, and closed on Friday. The details of your problem or request will be noted and relayed to the appropriate General Motors departments for prompt action. You should be prepared to provide the following information:

  • Your name, address and telephone number
  • Vehicle Identification Number (available from the vehicle registration or title, or the plate attached to the left top of the instrument panel and visible through the windshield.)
  • Dealer's name and location
  • Vehicle's delivery date and present mileage
  • Nature of problem

When contacting the Customer Communication Center, please bear in mind that your problem will likely be resolved at the dealer's location, using the dealer's facilities, equipment, and personnel. That is why we suggest you follow the above steps in sequence when you have a problem or request.

GM ROADSIDE ASSISTANCE

This section explains all the benefits you are entitled to through GM's Roadside Assistance Plan, which is valid during the warranty period of your vehicle. This plan is designed to help you have immediate access to minor repairs or towing for emergency situations.

  • If you get a flat tire
  • If your vehicle is stuck in the sand
  • If you run out of fuel
  • If you have a dead battery
  • If you have a mechanical failure
  • If you have an accident

(Conditions apply. Please refer to the following page for further details including costs to be borne by the customer.)

GM ROADSIDE ASSISTANCE CHECKLIST

In the event of an emergency, whether it be mechanical failure or accident, follow these simple guidelines:

  • Stay as calm as possible.
  • Call GM Roadside Assistance immediately.
  • If young children are in the car, ensure that they are comfortable and reassured, and please don't leave them alone if you have to go off to call for assistance.
  • Have your Vehicle Identification Number available. On all models, this number is visible through the bottom of the windshield, on the driver’s side, from the vehicle's exterior. You may also find this number on your registration card and on your warranty booklet.
  • In order to help us reach you as quickly as possible, try and be as specific as you can about your whereabouts.
  • If you want us to call family or colleagues, we'll make all the necessary calls.

GM Roadside Assistance telephone numbers for each country is listed below. The telephone numbers are also listed on the GM Roadside Assistance sticker affixed in your vehicle. You can reach us 24 hours a day, 365 days a year.

GM Roadside Assistance Telephone numbers:

KSA STC: 800897 3779

KSA Mobility: 800850 0006

KSA Zain: 800850 0006

UAE: 800035702828

UAE: 80009730779

Qatar: 00800 97318

Oman: 2479 9199

Jordan: 06 585 1645

Jordan: 96265626999 (International)

Jordan: 96265008145 (International)

Bahrain: 80001779

Kuwait: 225 83611

Lebanon: 01 613 334

Yemen: +9731757077 (International)

In the event of an accident, GM Roadside Assistance will offer to transfer the driver and passengers to a place offering reasonable alternative transportation and/or accommodation. However, the owner is responsible for the actual transportation, towing, and other related costs towards the incident vehicle.

  • Towing to your selling dealer (distance permitting) or the nearest GM dealer will be covered up to a limit of U.S. $150. If you choose a GM service center that is further away than the one closest to the site of breakdown, and towing exceeds the U.S. $150 limit, then we will ask that you pay the extra cost of service.
  • Extraction from sand is limited to the U.S. $150. Your GM Roadside Assistance advisor will inform you of the limit during your call.
  • Flat Tires/Leaking Tires will be removed and replaced with your spare, free of charge. The cost incurred for the repair of all damaged tires is the responsibility of the vehicle owner.
  • Emergency Fuel Service will provide enough fuel to get you to the nearest fuel station (maximum 3 gallons).
  • If the breakdown occurs outside your country of residence, hotel expenses will be paid for the vehicle owner at a rate up to U.S. $120 per day, for a maximum of three days. This applies if the breakdown cannot be repaired on the same day, as determined by the GM service center.
  • If the breakdown occurs outside your country of residence, GM Roadside Assistance will cover the cost of economy class air tickets for you and a limited number of passengers to return back to your usual place of residence. This applies if repair time exceeds 48 hours following breakdown as determined by the GM service center.
  • Travel Expenses to Retrieve Vehicle After Repair. The cost of economy air tickets and taxis are covered on an approved GM Roadside Assistance basis. Hotels, meals and telephone calls incurred while retrieving your vehicle, are not included in GM Roadside Assistance coverage.
  • Transmission of Urgent Messages. In order to inform family and colleagues of your situation, GM Roadside Assistance will make all necessary calls on your behalf, free of charge.
  • Limit: GM reserves the right to limit assistance to an owner or driver for any service when, in GM's judgement, the claim becomes excessive in frequency, cost or type of occurrence.

This GM Roadside Assistance Plan only covers the GCC, Lebanon, Jordan, or Yemen. If the breakdown occurs outside your country of residence and outside GCC, Lebanon, Jordan, or Yemen, the owner is responsible to proceed with towing the vehicle (at his own costs as to the actual towing, transportation of the vehicle, and other related costs) inside any of the above-stated covered countries, where GM Roadside Assistance coverage is effective, and in accordance to the GM Roadside Assistance provisions

IMPORTANT DEFINITIONS VEHICLE:

Vehicle means as designated in the policy, provided that:

1. The vehicle is not used for public transport of persons or merchandise for hire with or without driver.

2. Does not exceed 3,500 kilograms in weight.

BREAKDOWN:

Includes electrical failure, mechanical failure, flat tire not caused by accident, running out of fuel, being immobilized in the sand.

ACCIDENT:

Road traffic accident or loss, damage or destruction by fire or theft, causing the vehicle to be immobilized.

USUAL COUNTRY OF RESIDENCE:

The home or residence of the owner in the usual country of residence but within the GCC, Lebanon, Jordan, or Yemen.